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Whitsunday Regional Council today released the Water Wastewater and Waste Services draftcustomer service standard for public consultation.
Mayor Jenny Whitney said as part of Whitsunday Water and Waste Services moving to become a commercial business unit of Council on1 July 2015, customer service standards need to bepublicly consulted on and adopted by Council.
“Whitsunday Water and Waste Services are responsible for providing water supply, wastewater,solid waste and recycling services to the Whitsunday region,” she said.
“As part of the draft customer service standards Whitsunday Water and Waste Services arecommitted to providing safe, reliable, value for money water and waste services for the Whitsunday community.
“Whitsunday Water and Waste Services are also committed to delivering excellent customerservice, environmental management and efficient operations while maximising the return toCouncil.”
The Customer Service Standard sets out the rights and obligations of Whitsunday Water andWaste Services and its customers, providing details on:
• The level of service to be provided by Whitsunday Water and Waste Services• The process for establishing new services, billing, collections, metering, accounting,customer consultation, lodging complaint and dispute resolution• Other matters stated in the guidelines, if any, made by the regulator for preparing thecustomer service standard• Contact information for Whitsunday Water and Waste Services
Interested parties are encouraged to provide feedback via the Water Wastewater and WasteServices draft customer service standard feedback form.
Consultation is open until 26th December 2014.
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