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Media releases

Posted on: 12 August, 2014

Rate notices issued

Rates notices across the Whitsunday region were issued on Thursday 7th August 2014.

Whitsunday Regional Council Mayor Jenny Whitney said residents will begin receiving their rates notices over the next week.

“The date for payment of rates will be Monday 8th September, and if you pay by this date you will receive a 5% discount,” Mayor Whitney said.

“Ratepayers are reminded that rates must be paid in full, including the separate infrastructure
charge, to be eligible for the discount.

“Please note the State Government Emergency Management, Fire and Rescue (EMFR) Levy
which was introduced by the Queensland Government and commenced from 1st January 2014, will be included in this rates notice.

“The levy replaces the previous Fire Levy and is now required to be charged on all properties
within our region.

“Rural properties that have a local rural fire brigade will still be required to pay the Fire Levy,” she said.

“Water notices will also be issued on 13th August and are also required to be paid by the 15th
September.

Ratepayers are also reminded that rates which are not paid in full will incur interest charges.

Residents experiencing financial hardship are encouraged to contact Whitsunday Regional Council to discuss rates assistance options.

Details of rates assistance options include:

Principal place of residence

Council is offering the opportunity to all residential ratepayers whose property is their principal
place of residence, to benefit from a reduced general rate.

This benefit is available by application only on property which is the ratepayers’ principal place of residence, in order to categorise properties correctly for differential rating. If you would like an
application form, please contact Council or print from Councils website.

Pensioner Remissions

Council has adopted a pensioner remission policy which grants pensioners a remission on general rates of 20% of rates and charges to a maximum of $300.00.

Discount on Rates

Council will allow a 5% discount on nominated payments received within 30 days of the issue of
the rate notice.

The discount is applicable to the following charges:

• General Rates and Charges 5%
• Water Access Charge 5%
• Water Consumption Charge nil %
• Waste Water (Sewerage) Charge 5%
• Domestic Garbage/Refuse Charge 5%
• Whitsunday Infrastructure Charge 5%
• Whitsunday Refuse Facility Charge 5%
• Rural Fire Brigade Charge nil%
• State EMFR Levy nil %

Remission for Granny Flats

Council recognises the financial impact of additional service charges for property owners who
provide non-income-generating granny flats in support of dependent relatives. To ameliorate this
impact, Council has adopted a policy (Rating Concessions - Granny Flats) to grant a remission on the extra service charges.

Deferral of Liability to Pay Rates

Individual ratepayers may find it difficult to meet their obligations due to their financial
circumstances. Notwithstanding Council's other policies, special arrangements can be made
provided proof of hardship is provided to Council. The nature of these arrangements is generally
determined on a case-by-case basis.

Natural Hardship Council may, at it’s discretion allow other concessions or remissions if it is of the opinion that some unusual and serious circumstances exist which may prevent payment within the appointed time or otherwise delay the payment of rates and charges as they fall due.

Copies of policies and forms can be located on Council’s website

Rates can be paid at any of Council’s Customer Service Centres, or via any of the methods
outlined on the rates notice, including online at www.whitsundayrc.qld.gov.au

For enquiries, please contact your local Customer Service Centre in Bowen on 07 4761 3600,
Proserpine on 07 4945 0200 or Collinsville on 07 4785 5366.

Ends

For media enquiries, contact:
Kate Lennox, Communications Manager
Phone: 07 4945 0614, 0427 458 369 or Email: kate.lennox@whitsundayrc.qld.gov.au

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