COVID-19 FAQ'S

Council’s Aquatic Facilities Re-opening

The following Aquatic Facilities will re-open on Saturday 16 May 2020:

  • Airlie Beach Lagoon
  • Proserpine Pool and Water Park
  • Bowen Pool

No programs will be delivered at this stage including no aqua aerobics, learn to swim or swim squads.
The slides at the Bowen Water Park are being repaired and the Water Park will re-open on 15 June 2020.
The Collinsville Pool is closed during winter and will re-open on 1 September 2020.

Conditions of Entry

  • Two person per lane per lap swimming
  • A maximum of 20 swimmers per pool/water park
  • Lagoon = 50 people at any given time, Parklands = 50 people at any given time
  • No spectators, except for up to one parent/carer per child, if necessary
  • Community showers and change rooms are closed, toilets remain open
  • Shower with soap before and after swimming (at home, not at the pool/water park)
  • One person at a time on a slide at the Water Parks
  • At all times, BE SMART, KEEP 1.5m APART

DO YOUR BIT, WE ALL STAY FIT

Questions and answers

How long can I stay and swim at the pool?
There is a maximum of 20 people able to be at the pool at any given time. This means we need to be considerate of others that may be waiting to enter the pool for their training and exercise.

For example, prior to Covid-19 you may have trained for 2 hours at the pool whereas with the current restrictions you may consider modifying your training time to 1 hour.

How many people are allowed at the Airlie Beach Lagoon?
Lagoon = 50 people at any given time
Parkland = 50 people at any given time. This includes parents/carers that are watching their children in the water.

This means we need to be considerate of others that may be waiting to enter the lagoon. For those wanting to enjoy the sunshine, have a picnic and catch up with family and friends in a group of up to 20 people, we encourage you to also visit other recreation areas such as local beaches of the Airlie Beach Foreshore. 

Are the pools, water parks and lagoon open at normal times?
Yes. The standard hours are:

  • Bowen Water Park - 8am - 6pm (noting re-open 15 June 2020 due to scheduled maintenance). 
  • Proserpine Water Park - 8am - 6pm
  • Bowen Pool - 5:30am - 6pm
  • Proserpine Pool - 5:30am - 6:00pm
  • Collinsville Pool - Closed and re-opens 1 September 2020
  • Airlie Beach Lagoon - 5:30am - 9pm until end May 2020, then 5:30am - 7pm June - August.


How long can my children play at the Water Park?
There is a maximum of 20 people able to be at the Water Park at any given time. This means we need to be considerate of others that may be waiting to enter the Water Park.

For example, prior to Covid-19 you may have visited the Water Park for 2 hours whereas with the current restrictions you may modify your families visit to 1 hour.

When will there be able to be more people at the aquatic facilities?
Based on the Queensland Governments COVID Safe check points, it is expected as of 12 July 2020 further relaxations will apply increasing numbers to 100 people at our facilities.

Will someone be monitoring how long people use the facility for?
Yes, our aquatic facility staff and lifeguards will be monitoring attendance at the facilities so we can ensure everyone gets an opportunity to train and exercise. We ask you to be considerate of others that may be wanting to use the facility while we have restricted numbers.

Can I pre-book a time with the facility to swim laps?
No. However, those attending the aquatic facility for a physiotherapy/hydrotherapy session can book a time to use the facility. To arrange times for these sessions please contact the facility directly.

Can I share a lane with someone from my family?
Yes, please advise the aquatic facility staff upon entry that you are from the same family and live under the same roof and would like to share a lane. Please note 1.5m social distancing will apply.

I’m a physiotherapist, can I attend the pool with clients for sessions?
Those attending the aquatic facility for a physiotherapy/hydrotherapy session can book a time to use the facility.

To arrange times for these sessions please contact the facility directly.

Health Services provided by Health Practitioners registered under the Heath Practitioner Regulations National Law with social distancing observed to the extent possible e.g. physiotherapists and chiropractors

I’m a member of a swimming club, can I come and train with my group?
There is a maximum of 20 people able to be at the pool at any given time. If your club membership exceeds 20 people you may consider individual training until restrictions are lifted and Stage 3 commences.

How are you going to monitor 1.5m social distancing?
Lifeguards will be monitoring the pool and there will be one person per swim lane. We will also have line markings at the kiosk and amenities to show customers where to stand enabling the 1.5m social distancing. Customers are to change and shower at home to minimise the use of the amenities.

Are you able to have a picnic at the pool?
No, the facilities are open for exercise and training purposes only. We encourage you to have a picnic at Council’s parks or foreshores, adhering groups of 20 people gatherings.

Are you able to have a picnic at the water park?
There is a maximum of 20 people able to be at the waterpark at any given time. We encourage you to share a picnic at Council's parks or foreshores, adhering to groups of 20 people. 

Are you able to have a picnic at the Lagoon?
There is a maximum of 20 people gatherings at the lagoon. Until the restrictions are relaxed and more people are able to visit the Lagoon, we encourage you to share at Council's parks and foreshores, adhering to groups of 20 people gatherings. 

Can I visit the lagoon if I live out of town?
As of midday 1 June 2020, those living in Queensland borders can travel anywhere in Queensland and we welcome visitors to the Airlie Beach Lagoon. 

How many people can be on a slide at the Water Park and how will this be monitored?
One person per slide. We encourage parents to actively supervise their children and help maintain 1.5m social distancing. 

Are the facilities clean and hygienic?

The Aquatic Facilities are regularly cleaned and during this time we have increased cleaning of surfaces and amenities.

The Pool water is regularly tested as is the standard practice.

Hand sanitiser is provided at the facilities for customers to use upon entry.

When will swimming classes and programs resume at the aquatic facilities?
There is a maximum of 20 people at the aquatic facilities. Following the Queensland Government’s COVID Safe check points, restrictions may be relaxed to enable more people to attend the facilities e.g. 100 people from 10 July.

Many of our Aquatic Facilities do not hold swim classes during the winter months and these classes are expected to resume post winter period.

Council and the Aquatic Facilities will review programming regularly and provide updates on Facebook of any change. The Aquatic Facilities will also promote any changes.

I am considered a vulnerable e.g. I am a senior, I have a compromised immune system or I am an Aboriginal or Torres Strait Islander can I come to the pool, water park or lagoon?

There is a maximum of 20 people able to be at the facility at any given time. If you are concerned about a potential health risk we ask that you consider alternate exercise and training options e.g. walking or swimming at the beach.

Are the pools heated?
The Proserpine Pool is heated and is currently 26 degrees Celsius. During the peak winter period the water can drop to 21 degrees Celsius.

The Bowen Pool heater is not currently working and therefore the pool is between 21 degrees Celsius and can drop to 18/19 degrees Celsius during the peak winter period.

The Collinsville Pool is closed during the winter months.

The Airlie Beach Lagoon is not heated. The water temperature is between 21 to 22 degrees Celsius and can drop to 18/19 degrees Celsius during the peak winter period.


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    Email  info@whitsundayrc.qld.gov.au

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