Where can I find my water meter?
Usually located within 1 metre of your front property boundary line, your water meter will normally be mounted above ground. Please keep in mind that if you live in an apartment, unit or townhouse complex, you may not have individual meters for each residence. If you need help locating your meter, please contact Council.
Who owns the water meter?
Whitsunday Regional Council owns the water meter, and the pipes that supply the services to the water meter.
Why wasn’t my meter read?
We aim to read your water meter every 6 months for the purposes of billing water consumption. You can see the date your meter was read at the top of page two of your bill. On rare occasions, a meter may not be able to be read. Reasons a meter may be unreadable can include:
• The premises were locked;
• The meter is buried;
• The meter is overgrown by shrubs/plants.
If we can’t read your meter, a card will be left in your mail box to explain the reason why. Once you have gained access to the meter, this card also allows you to provide your meter reading to us by mail. If you require assistance getting access to the meter, please contact Council.
Why has my water meter been replaced?
Council's water meter replacement program involves exchanging water meters that have been in place for eight or more years. This program aims to improve the accuracy and efficiency of water consumption measurement.
What does my water meter look like and how do I read it?
Image courtesy of Queensland Urban Utilities.
Why you should read your water meter regularly
Taking a reading of your water meter regularly can help you monitor your usage. It can also help you identify leaks either inside your home or underground.
How often do you read my water meter?
Whitsunday Regional Council read each water meter in our service territory approximately every 6 months, in approximately August and February, for the purposes of billing water consumption. You can see the date your meter was read at the top of page two of your bill.
I think my water meter is faulty
Water meters are very accurate and reliable; however, if you have cause for concern about the accuracy of your meter, you may request a meter test. A fee may apply.
My water meter is damaged. What should I do?
If your water meter appears to be damaged, please contact Council for assistance.
Interference with a water meter
Interfering with a water meter it is an offence in the Water Supply (Safety and Reliability) Act 2008, Chapter 2 Infrastructure and Service – Part 7 Offences – Section 192 - Interfering with service providers infrastructure. (1) A person must not, without written consent of a service provider, interfere with a service provider’s infrastructure.
Maximum penalty 100 penalty points (1 point = $133.85)
Commercial Relocation of Meter
You will need to submit a Site Plan showing the new location of the water meter. Plans must show two dimensions, for example the distances from side boundary and front boundary. Fees applicable for the relocation of a meter will be detailed as part of our quote and will be invoiced after the job is complete. Once the quote is accepted, we will commence the proposed work.
Residential Relocation of Meter
You will need to submit a Site Plan showing the new location of the water meter. Plans must show two dimensions, for example the distances from side boundary and front boundary. Fees will be charged for the disconnection of a meter at the existing site and for the reconnection of a meter to a proposed location.
Council uses a standard application and approval process to manage the installation of sub-meters. If you would like to apply to install Sub-Meters to a new or existing development, please refer to the below documents and checklists: